SHIPPING POLICY

We are committed to delivering your order as quickly and efficiently as possible.

Processing Time

All orders are processed within 2–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking details once your order has shipped.

Shipping Rates

Shipping rates are calculated at checkout and vary by region. Rates are based on your delivery address, order weight, and selected shipping method.

Delivery Times

Estimated delivery times are provided at checkout and may vary depending on your location and chosen shipping option. Please note that delivery delays may occasionally occur due to factors beyond our control (e.g., carrier delays, customs clearance).

International Shipping

We currently ship to select international destinations. Shipping rates and delivery times will be shown at checkout. Customers are responsible for any customs duties, taxes, or import fees.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your shipment.

Shipping Issues

If you have not received your order within the estimated timeframe, please contact us at Kate@Heurueh.com with your order number, and we will be happy to assist.